Homework Posts

Virtual Trust.

Okay, so here we are in Week 2 of my EDU 306 Library Programs & Services class, and I’m feeling pretty good. I’d like to first start by saying thank you to those of you around the world (shocked I can say that) that have been reading, sharing, following and commenting on my previous post. I hope this continues and grows with me. 

Because my current class only has a whopping two students, myself and one other person, I thought it would be helpful for my learning to start including the prompt for the discussion in the post. I think this would be a great way to get conversations going between my readers as well as help me to learn how more people feel about the subjects. So… COMMENT AND DISCUSS WITH ME PLEASE!

THE PROMPT: 

• Explain how you would go about building virtual trust and some of the positive outcomes that may result from the creation of a virtual trust.

• Discuss how you would handle a young patron who breaks your virtual trust by posting inappropriate comments.

• Describe what you would do about an adult posting inappropriate comments. Would you treat their transgression differently?

If you’ve been following me, you’d know that before this assignment I’ve already started building virtual trust with my followers by creating Instagram and Twitter accounts to go along with this blog. I feel like the way communication among people is set up today having various social media accounts for your business can be very beneficial to you and your customers. We are in the technology age where we seemingly crave for our answers to come instantly. I feel that majority of people want to be able to grab their phones and search what their local library has to offer before showing up and trying to figure it out and having the answers they want or need is them trusting in your service. The most positive outcome I can see from this is having people want to visit you more which in turn can make a powerful impact on the community. “The first, most important part of setting up an organizational social media channel is not your banner, the color scheme you use, or the images displayed on your social media page. It’s the content.” (King, 2015) To me, this shows how your patrons will trust you on your media accounts based on your content first. They’re going to worry about what the page looks like after they know they can get information from you. 

With that trust your patrons get from you you’ll also have to have trust in them. When it comes to handling a young patron’s inappropriate comments or post, I would most likely start with removing the comments and moving on rather than make things escalate. If the behavior continued, depending on the context, I would potentially give an educated response informing them of the misconduct and hoping it would improve. In the case that it did not improve, I would go on with the removal of the young person from the site. When it comes to adults, I would handle the situation differently. I would probably not go down the route of ignoring the initial comments but instead, try to have a conversation with that person on why they would make the comments they did. If the comments did not go along the way of a productive educational discussion, I would then go to removing the person from the site as well. I could be biased on the bases that I don’t have a very high tolerance for adults, and I work with kids. I also feel that as an adult making the comments, you should know better and act more appropriately which would make my transgressions worsens.  

Okay… Well, that’s that. What Do you all think? How do you feel about my opinions on each topic? Comment and let me know. 

Week 2: Discussion 3 will be posted shortly so keep a look out for that too!

Bibliography

King, D. L. (2015). How to Connect with and Communicate with Customers. Library Technology Reports, 51(1), 16–21. Retrieved from http://library.ashford.edu/EzProxy.aspx?url=http://search.ebscohost.com.proxy-library.ashford.edu/login.aspx?direct=true&AuthType=ip,cpid&custid=s8856897&db=a9h&AN=100279060&site=ehost-live

Social Media

Instagram: @The_TattooedLibrarian

Twitter: @TattooedDewey

“All the world is made of faith, and trust, and pixie dust.”
J.M. Barrie, Peter Pan

2 thoughts on “Virtual Trust.

  1. On the topic of creating virtual trust, I feel if you lend yourself to comments on social media, webpages, etc, then you should respond promptly to those comments. That way your audience (or patrons) will know they were heard. Some times no one is assigned to follow up with these comments/questions and the patron feels ignored.

    Liked by 1 person

    1. That is true. I wasn’t really thinking about the fact that if I am on these pages then I have opened myself up to getting comments from anyone who sees my posts. I do agree that for a library or business someone may not be assigned to follow up on the comments/questions but it would be best practices for customer service to have someone doing so.

      Thank you for your input!

      Like

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